Privacy policy

Privacy Policy

MoveGuide Ltd

Last updated: April 2026

1. Who We Are

MoveGuide Ltd is a company registered in England and Wales. Our registered office address will appear on this page once incorporation is complete.

We operate the website moveguide.co.uk and are the data controller responsible for your personal data. If you have any questions about how we handle your data, you can contact us at [contact email].

2. What Data We Collect

When you use MoveGuide to request conveyancing quotes, we collect the following information:

Your name and contact details, including email address and phone number. Your property address and details about your transaction, including the estimated sale price, whether the property is freehold or leasehold, and whether you are also purchasing. Any other information you choose to provide through our quote request form.

We also collect certain technical data automatically when you visit our website. This includes your IP address, browser type, device information, and pages visited. This is collected through cookies and similar tracking technologies. Full details are set out in our Cookie Policy.

3. How We Use Your Data

We use your personal data for the following purposes:

To pass your details to regulated conveyancing firms on our panel so they can provide you with quotes. To communicate with you about your quote request if needed. To improve the performance and user experience of our platform. To comply with our legal obligations.

We do not use your data for automated decision making or profiling.

4. Who We Share Your Data With

When you submit a quote request, your details will be shared with typically two to three conveyancing firms from our panel. These firms are regulated by either the Solicitors Regulation Authority or the Council for Licensed Conveyancers. Each firm will use your data in accordance with their own privacy policy, and you should read those policies before instructing any firm.

We do not sell your personal data to third parties. We do not share your data with any firm outside of the quote request process without your explicit consent.

We may also share your data with trusted third party service providers who help us operate the platform, including our automation and database infrastructure. These providers are contractually required to handle your data securely and only for the purposes we specify.

If we are required to disclose your data by law or in response to a valid legal request, we will do so.

5. Our Lawful Basis for Processing

Under UK GDPR, we need a lawful basis to process your personal data. We rely on the following:

Consent, where you have submitted your details through our quote request form and agreed to be contacted by conveyancing firms. Legitimate interests, for the purposes of improving our platform and ensuring its security. Legal obligation, where we are required to process data to comply with applicable law.

6. How Long We Keep Your Data

We retain your personal data for as long as is necessary for the purposes set out in this policy. In most cases this means we will hold your data for up to 24 months from the date of submission, after which it will be securely deleted unless we are required by law to retain it for longer.

7. Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

The right to access the data we hold about you. The right to have inaccurate data corrected. The right to request deletion of your data, subject to any legal obligations we have to retain it. The right to restrict or object to our processing of your data. The right to data portability. The right to withdraw your consent at any time, where consent is the basis for processing.

To exercise any of these rights, please contact us at [contact email]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have handled your data unlawfully. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

8. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our platform infrastructure is hosted securely and access to personal data is restricted to those who need it to perform their role.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have concerns about the security of your data, please contact us.

9. Cookies

We use cookies and similar technologies on our website to help it function correctly and to understand how visitors use it. You can manage your cookie preferences through the cookie banner on our site.

A full breakdown of the cookies we use will be available in our Cookie Policy shortly.

10. Third Party Links

Our website may contain links to third party websites including the conveyancing firms on our panel. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

MoveGuide Ltd [Registered office address] [contact email]