Security & data handling

1. What we collect from movers

We collect what we need to generate your quotes, and no more:

We don't ask for bank details or identity documents. If you instruct a firm, it will run its own identity checks under its own privacy policy.

2. Who can see your details

Only the firms that quote you. We cap how many firms receive each enquiry, and your details go to those firms alone so they can prepare a quote. We never sell your personal data. The only other parties that handle it are the providers that run our platform, such as hosting and email delivery, and they work under data-processing agreements.

3. Our legal basis

We process your data under the UK GDPR and the Data Protection Act 2018. Our lawful bases are consent, when you ask us to share your details with firms; legitimate interests, for running and improving the service; and legal obligation, for record-keeping and fraud prevention. You can withdraw consent at any time. Your rights, including access, correction and deletion, are set out in the Privacy Notice.

4. How firms access your data

Firms receive enquiries inside a secure partner portal, behind individual logins. Each firm can only see the enquiries sent to it, never anyone else's. Traffic to the site and the portal is encrypted in transit. If a firm connects its own case-management system, leads are delivered over encrypted, signed connections.

5. How long we keep it

We keep enquiry data only as long as the service needs it, typically up to 24 months after your last interaction. After that it is deleted or anonymised. Some records, such as invoices, must be kept longer to meet legal and accounting rules.